Technical Support
- Performs technical work, often in conjunction with professional roles
- Requires vocational training or the equivalent experience
- Performs duties according to established procedures
General Profile
- Entry-level position with appropriate licenses/training certifications and/or equivalent experience
- Has basic skills in an analytical or technical process
- Works within clearly defined standard operating procedures and adheres to quality guidelines
- Work is completed with close supervision
- Expands analytical or technical skills in own work area
- Maintains appropriate licenses, training and/or certifications, as needed
- Applies experience and skills to complete assigned work within our area of expertise
- Works within standard operating procedures and/or analytical methods
- Works with a moderate degree of supervision
- Has developed proficiency in a range of processes or procedures through job-related training and considerableon-the-job experience
- Completes a variety of atypical assignments, as needed
- Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments
- Likely to act as an informal resource for associates with less experience
Functional Knowledge
- Applies basic analytical and technical skills to perform routine activities
- Applies analytical and technical skills to perform a variety of activities
- Requires proficiency in a range of analytical and technical processes or procedures to carry out assigned tasks
Business Expertise
- Understands how the assigned tasks relate to others in the team and how the team integrates with others
- Has good understanding of how the team integrates with others
- Has a good understanding of how the team integrates with others to achieve department objectives
Leadership
- Has no supervisory responsibilities
- Has no supervisory responsibilities
- May provide informal guidance and support to team members
Problem Solving
- Uses standard operating procedures to guide own work and solve routine problems
- Recognizes and solves routine problems that can occur in own work area with or without supervisory approval; evaluates and selects solutions from established operating procedures
- Provides solutions to problems in situations that are atypical based on existing precedents or procedures
Impact
- Impacts the quality of own work
- Impacts the quality and quantity of own work
- Impacts the quality and quantity of own work and its contribution to the team
Interpersonal Skills
- Uses communication skills and common courtesy to exchange information
- Uses communication skills and common courtesy to exchange information
- Uses communication skills to effectively exchange information; uses tact and diplomacy when dealing with others