Professional
Description
- Applies a theoretical knowledge-base to work to achieve goals through own work
- Characterized by specific job functional expertise typically gained through formal education
- May provide guidance to others as a project manager using technical expertise
General Profile
- Requires specialized depth and/or breadth of expertise
- Interprets internal or external business issues and recommends best practices
- Solves complex problems; takes a broad perspective to identify innovative solutions
- Works independently, with guidance in only the most complex situations
- May lead functional teams or projects
Functional Knowledge
- Requires depth and/or breadth of expertise in own specialized area and general knowledge of related areas
Business Expertise
- Interprets internal/external business challenges and recommends best practices to improve products, processes or services
Leadership
- May lead teams or projects with moderate resource requirements, risk, and/or complexity
Problem Solving
- Leads others to solve complex problems; uses analytical thinking, tools and judgement to identify innovative solutions
Impact
- Impacts the achievement of customer, operational, project or service objectives; work is guided by department objectives
Interpersonal Skills
- Communicates complex concepts; anticipates potential objections and influences others to adopt a different point of view
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