Technical Support
Description
- Performs technical work, often in conjunction with professional roles
- Requires vocational training or the equivalent experience
- Performs duties according to established procedures
General Profile
- Expands analytical or technical skills in own work area
- Maintains appropriate licenses, training and/or certifications, as needed
- Applies experience and skills to complete assigned work within our area of expertise
- Works within standard operating procedures and/or analytical methods
- Works with a moderate degree of supervision
Functional Knowledge
- Applies analytical and technical skills to perform a variety of activities
Business Expertise
- Has good understanding of how the team integrates with others
Leadership
- Has no supervisory responsibilities
Problem Solving
- Recognizes and solves routine problems that can occur in own work area with or without supervisory approval; evaluates and selects solutions from established operating procedures
Impact
- Impacts the quality and quantity of own work
Interpersonal Skills
- Uses communication skills and common courtesy to exchange information
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