Technical Support
Description
- Performs technical work, often in conjunction with professional roles
- Requires vocational training or the equivalent experience
- Performs duties according to established procedures
General Profile
- Has developed proficiency in a range of processes or procedures through job-related training and considerableon-the-job experience
- Completes a variety of atypical assignments, as needed
- Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments
- Likely to act as an informal resource for associates with less experience
Functional Knowledge
- Requires proficiency in a range of analytical and technical processes or procedures to carry out assigned tasks
Business Expertise
- Has a good understanding of how the team integrates with others to achieve department objectives
Leadership
- May provide informal guidance and support to team members
Problem Solving
- Provides solutions to problems in situations that are atypical based on existing precedents or procedures
Impact
- Impacts the quality and quantity of own work and its contribution to the team
Interpersonal Skills
- Uses communication skills to effectively exchange information; uses tact and diplomacy when dealing with others
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