Technical Support
Description
- Performs technical work, often in conjunction with professional roles
- Requires vocational training or the equivalent experience
- Performs duties according to established procedures
General Profile
- Has advanced and specialized expertise in an analytical/technical processes, typically developed through a combination of job-related training and considerable on-the-job experience
- Completes assignments and facilitates the work activities of others; may coordinate work beyond own area
- Proposes improvements to processes and methods
- Acts as a lead, coordinating the work of others but is not a supervisor
Functional Knowledge
- Requires developed advanced specialized expertise within an analytical/technical area to perform the most complex work
Business Expertise
- Has a good understanding of how related teams coordinate their efforts and resources to achieve department objectives
Leadership
- Serves as team lead, may allocate work and provide guidance and training to team members
Problem Solving
- Exercises judgment to identify and solve problems that arise with little or no precedent
Impact
- Impacts the effectiveness of own team and closely related teams
Interpersonal Skills
- Exchanges ideas and information effectively; uses tact and diplomacy when dealing with others
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