- Performs clerical or administrative, work
- Uses administrative, data organizing and coordination skills to complete work
- Performs duties according to established procedures
- Requires expertise in a variety of work processes through a combination of job-related training and considerable on-the-job experience
- Typically acts as a lead, coordinating the work of others but not a supervisor
- Works autonomously within established procedures and practices
- Requires breadth and/or depth of skills in a range of processes, procedures and systems
- Requires in-depth knowledge of department processes and procedures
- Gathers information to solve problems that are escalated from team members
- Gathers information to solve problems that are escalated from team members
- Impacts own team and closely related teams; defines and recommends process improvements
- Evaluates and communicates job-specific information
