Leadership
Description
- Achieves goals through the work of others
- Management responsibilities include performance appraisals, pay reviews, training and development
- Job focus is on managing others and applying operational or strategic management skills
General Profile
- Manages professional associates and/or supervisors
- Is accountable for the performance and results of a team(s)
- Adapts departmental plans and priorities to address resource and operational challenges
- Decisions are guided by policies, resources and business plan; receives moderate guidance from manager
- Provides subject matter guidance to associates, colleagues and/or customers
Functional Knowledge
- Requires in-depth conceptual and practical knowledge in own areas and knowledge of other areas
Business Expertise
- Integrates industry/ functional best practices in own area to the achieve of objectives
Leadership
- Manages a generally homogeneous team; adapts plans and sets priorities to meet service and/or operational challenges
Problem Solving
- Identifies and resolves moderately complex business problems
Impact
- Impacts the level of service and the team’s ability to meet quality, volume and timeliness of objectives
- Guided by department policies, resource requirements, budgets and the business plan
Interpersonal Skills
- Guides, influences and persuades others internally and/or externally
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